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Privacy & User Consent

Western Canada Water (WCW) is committed to protecting the privacy of personal information of its members, students, subject matter experts and all users of its services. This Privacy Policy has been prepared to affirm WCW’s commitment to maintaining high standards of confidentiality, to provide information on WCW’s practices concerning the collection, use and disclosure of your personal information and to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable statutes.

1. Defining Personal Information

Personal information is any information about an “identifiable individual” that can be used to distinguish, identify or contact a specific individual. Business contact information such as information on your business card and certain publicly available information, such as names, addresses and telephone numbers as published in telephone directories are not considered personal information under federal legislation (PIPEDA). Information about corporations is not considered personal information.

Where an individual provides his or her home address to WCW as their business contact information, the WCW considers it to be business contact information, and is therefore not subject to protection as personal information.

2. Collection of Personal Information

If you request information, products or services from WCW, we will collect name and contact details including address(es), mailing preference, telephone, and email address.

We collect no personal information about you unless you choose to provide that information to us. We do not use techniques that collect personal information about anyone without their knowledge. We only collect personal information about individuals when they specifically and knowingly provide it to us, for example when they apply for membership, register for a program or complete a registration form. You may also provide us with your credit card information in order to pay for items purchased. We collect this information only to set up your account, process the order, and provide you with the services you are purchasing. We do not store credit card information for later use.

WCW collects and retains information about your transaction history when you use WCW services and various programs.

WCW will collect special needs requested for a specific event (i.e., meal preference).

3. WCW Website

A visitor to the WCW website is not required to reveal any individually identifiable information, nor is such information collected passively by electronic means. Personal information is only collected when an individual voluntarily submits his or her information such as in an online membership application form, meeting registration form or an online survey. The personal information collected in this manner is subject in full to the Privacy Policy contained in this document.

If you do nothing during your visit but browse through the website, read pages, or download information, we will neither gather nor store any personal information about you. Our web server collects statistical data about visitor information used only in aggregate. This tracking system does not record personal information about individuals or link this information to any personal data collected.

4. Use of Information

WCW commits to you that individual information will be used to establish and maintain responsible relationships with you, to provide you with products, services and support, and to respond to member needs. Your personal information will be used to provide you with the specific transaction that you applied for or services requested in the application you submitted

One of the WCW’s primary objectives is disseminating information to its members and customers. The achievement of the WCW’s objectives involves, among other things, providing you with information about products and services that are of interest to our members such as networking opportunities, professional development programs, and other services.

5. Consent by Individuals

The information you provide to WCW – such as your name, address, etc. – allows WCW to inform you about events and activities and to notify you of issues, events or special offers which may be of interest to you. By becoming a member or by requesting information or registering for events or courses offered by WCW, you are giving WCW permission to contact you by way of the information you provide. Members may choose not to be contacted by WCW – please use the "Update Profile" section of the WCW website to customize your communications preferences.

6. Disclosure of Personal Information

WCW may share aggregate information about its members and customers – not individual data – with sponsors, potential sponsors and other parties to help them better understand WCW members and their interests. Such aggregate information is used to give WCW demographic data about its members in order to improve the organization and the programs and services we provide.

7. Security of Information

WCW endeavours to maintain appropriate safeguards and adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any unauthorized access, disclosure, copying, use, or modification of personal information. Safeguards include securing physical documents and technological measures by way of secure access and encryption. WCW employees are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed.

To ensure the integrity and privacy of the personal and credit card information you pass to us via the Internet when you make an online transaction, WCW uses PayPal as a third party service. WCW does not retain any payment information. PayPal maintains technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorized access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our data centers, and information access authorization controls.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or about WCW's information handling practices, please contact us at:

Attn: Privacy Officer
Audrey Arisman
Executive Director
Western Canada Water
Box 1708 Cochrane, Alberta T4C 1B6
TOLL FREE:  1.877.283.2003