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Dealing with Customer Complaints Webinar Series
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Dealing with Customer Complaints Webinar Series

This is a two-part webinar series focused on dealing with customer complaints. Please read below for the course outline. If you are applying for CEUs, you must be present for the entire duration of both sessions.

 Export to Your Calendar 2020-07-14 to 2020-07-15
When: July 14 & July 15, 2020
11:00 AM - 12:30 PM (Mountain Time)
Where: Webinar

Online registration is available until: 2020-07-13
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You must be signed in to receive member rate.  REFUNDS WILL NOT BE ISSUED if you register at the non-member rate.
Please contact the office if you are having issues 1.877.283.2003



1.     Introduction

a.     How to respond to customer complaints

b.     History of complaints in area

c.     Commonality of complaints if multiple and time periods

2.     Illness complaints

a.     Gastro-intestinal

b.     Allergic reaction

c.     Skin rash

3.     Discoloration water complaints

a.     White/grey cloudiness

b.     Brown discoloration

c.      Yellow discoloration

d.     Blue/green discoloration

4.     Taste & Odour complaints

a.     Chlorinous taste/odour

b.     Medicinal like tastes

c.      Earthy/musty taste & odour

5.     Animal Complaints

a.     Ingress points

  • Reservoirs
  • From within treatment systems
  • From distribution

b.     Animal parts or eggs

c.     Treatment (flushing, swabbing, etc.)

6.     Case Experiences

a.     Chemical Spill

b.     Illness complaints


1.     Seepage Complaints

a.     Operator Involvement

b.     Benefits & limitations

c.      Site information & investigation

d.     Laboratory analysis

e.     Wastewater

  • Storm runoff
  • Foul sewer

f.      Groundwater intrusion

g.     Surface water intrusion

h.     Leak Detection

  • Electromagnetic surveys
  • Thermal Imaging
  • Moisture meters
  • Fluorescent Dye Testing
  • Chemical/physical/biological analysis

i.       Summary

An application for 0.3 CEUs has been made in Alberta, Saskatchewan, Manitoba and the Northwest Territories. Attendees must participate in both sessions to receive CEUs.

Presenters:   Bob McAlpine, B.Sc. P.Biol.

Moderator:   Dan Rites, AWWOA 

Cost:  Member $75.00 + gst (all current AWWA, AWWOA,  MSSA, MWWA, NTWWA. SWWA, and WEF members), Non-member $100.00 + gst

You must be signed into your WCW member account to receive member rates. If you have any difficulties signing into your account, please email